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Privacy Notice
How we use your information
Waltham Forest Federated GP Network (FedNet) is committed to protecting your personal information and respecting your privacy.
This Privacy Notice explains, in simple terms, how Waltham Forest Federated GP Network (FedNet) uses personal information and your rights in relation to that information. It should be read alongside our full Privacy and Cookies Policy, which provides more detailed information.
Who we are
Depending on the activity, Waltham Forest Federated GP Network (FedNet) may act as a Data Controller or Data Processor. Where a GP Practice or another organisation is responsible for deciding how and why your personal information is used, that organisation's own privacy notice may also apply.
What personal information do we collect?
Depending on how you interact with Waltham Forest Federated GP Network (FedNet), we may collect information such as:
- your name and contact details;
- information you provide when contacting us or using our services;
- information relating to healthcare, referrals, complaints or other services where this is relevant to the activity Waltham Forest Federated GP Network (FedNet) is responsible for;
- information relating to staff, contractors, suppliers and professional contacts;
- information needed for administration, governance, legal and regulatory purposes; and
- technical information about your use of our website, including information collected through cookies and similar technologies.
We only collect information that is adequate, relevant and limited to what is necessary for the purpose for which it is used.
Why do we use your information?
We use personal information where necessary to:
- provide, administer and support services and activities for which Waltham Forest Federated GP Network (FedNet) is responsible;
- communicate with you;
- manage enquiries, complaints and requests;
- meet legal, regulatory and governance requirements;
- maintain the security and operation of our systems and website;
- monitor and improve our services; and
- carry out other lawful activities that are explained in our full Privacy and Cookies Policy.
We will only use your information where we have a lawful basis to do so. Where special category information, such as health information, is involved, an additional legal condition will also apply where required.
Who do we share your information with?
We may share personal information with GP Practices, healthcare and other professional organisations, service providers, regulators, public bodies and other organisations where this is lawful, necessary and proportionate.
Where another organisation processes information on our behalf, we will put appropriate contractual and other safeguards in place.
We do not sell personal information.
How long do we keep your information?
We keep personal information only for as long as necessary for the purpose for which it is used and in accordance with applicable legal, regulatory and operational requirements and our retention arrangements.
How do we protect your information?
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Where personal information is transferred outside the UK, we will use appropriate safeguards where required by law.
Your rights
Depending on the circumstances and the lawful basis for processing, you may have rights including:
- to access your personal information;
- to have inaccurate information corrected;
- to request erasure;
- to request restriction of processing;
- to object to certain processing;
- to receive certain information in a portable format;
- to withdraw consent where we rely on consent; and
- to have rights relating to certain automated decision-making and profiling.
Some rights are subject to legal conditions and exemptions.
To exercise your rights, or if you have a question about how we use your information, please contact us using the details below.
Cookies and website technologies
Our website uses cookies and similar technologies to operate the website, maintain security, remember your preferences and understand how the website is used.
Some technologies are necessary for the website to operate or may fall within an applicable exception under the Privacy and Electronic Communications Regulations (PECR). Other cookies and similar technologies are optional and will only be used where the required consent has been obtained.
You can change or withdraw your choices at any time using the Cookie settings link on the website.
For more information, including the cookies and other technologies we use, please see our Cookie Policy.
Contact us
If you have any questions about this Privacy Notice, how Waltham Forest Federated GP Network (FedNet) uses personal information, or your data protection rights, please contact Waltham Forest Federated GP Network (FedNet) through the contact details provided on this website.
Waltham Forest Federated GP Network (FedNet) has a Data Protection Officer who can be contacted through the Waltham Forest Federated GP Network (FedNet) governance arrangements.
Complaints
If you have concerns about how we have used your personal information, please contact us first so that we can investigate your concern.
You also have the right to complain to the Information Commissioner's Office (ICO) if you are not satisfied with how we have handled your personal information.
More information
For further information about how Waltham Forest Federated GP Network (FedNet) processes personal information, your rights, retention, information sharing, international transfers, cookies and other data protection matters, please see our full Privacy and Cookies Policy.
Last updated: September 2026